solowin Privacy Policy

Welcome to solowin. This Privacy Policy describes how solowin ("we," "us," "our," or the "Company") collects, uses, discloses, and protects the personal information of users ("you," "your," or "Player") who access and use our online casino platform at solowin.net (the "Platform"). By creating an account, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

solowin is committed to protecting your privacy and ensuring the security of your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and other applicable data protection laws. We recognize that the trust you place in us when you share your personal information is a responsibility we take seriously, and we are dedicated to maintaining the highest standards of data protection and transparency.

This Privacy Policy applies to all users of the solowin Platform, including registered players, visitors, and any person who interacts with our website or services. If you do not agree with any provision of this Privacy Policy, you must immediately cease using the Platform and refrain from creating an account.

1. Information We Collect

solowin collects various types of personal information from users to provide, maintain, and improve our services, ensure compliance with legal and regulatory requirements, prevent fraud and abuse, and deliver a personalized gaming experience. The types of information we collect include:

1.1 Information You Provide Directly

When you register for a solowin account, make deposits or withdrawals, contact customer support, or otherwise interact with our Platform, you may provide us with the following information:

• Account Registration Information: Full legal name, date of birth, gender, email address, mobile phone number, residential address, and username.
• Identity Verification Information: Government-issued identification documents such as Philippine passport, driver's license, national ID, or other documents required to verify your identity, age, and location.
• Payment Information: Bank account details, e-wallet account information (GCash, PayMaya), credit or debit card numbers, transaction history, and other payment-related data necessary to process deposits and withdrawals.
• Communication Data: Any information you provide when you contact our customer support team via live chat, email, or phone, including the content of your messages, support tickets, and feedback.
• Marketing Preferences: Your preferences regarding promotional communications, newsletters, and marketing materials.

1.2 Information Collected Automatically

When you access and use the solowin Platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (such as IP address and device ID), and mobile network information.
• Usage Data: Pages visited, games played, time spent on the Platform, clickstream data, referral URLs, search queries, and other interactions with our website and services.
• Location Data: Approximate geographic location derived from your IP address to ensure compliance with jurisdictional restrictions and to provide localized content and services.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixel tags, and similar technologies to enhance user experience, analyze Platform performance, and deliver targeted advertising. You can manage your cookie preferences through your browser settings, though disabling cookies may affect the functionality of the Platform.

1.3 Information from Third Parties

solowin may receive information about you from third-party sources, including payment processors, identity verification services, fraud prevention agencies, and marketing partners. This information is used to verify your identity, process transactions, prevent fraud, and comply with legal and regulatory obligations.

2. How We Use Your Information

solowin uses the personal information we collect for the following purposes:

• Account Management: To create and manage your solowin account, authenticate your identity, and provide access to our gaming services.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions, and to maintain accurate records of your account balance and transaction history.
• Identity Verification and Compliance: To verify your age, identity, and location in compliance with Philippine gaming regulations and anti-money laundering (AML) laws, and to prevent underage gambling and fraudulent activity.
• Customer Support: To respond to your inquiries, resolve disputes, provide technical assistance, and improve the quality of our customer service.
• Platform Improvement: To analyze usage patterns, monitor Platform performance, identify and fix technical issues, and develop new features and services.
• Marketing and Promotions: To send you promotional offers, bonuses, newsletters, and other marketing communications based on your preferences. You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting customer support.
• Fraud Prevention and Security: To detect, prevent, and investigate fraudulent activity, bonus abuse, collusion, money laundering, and other violations of our Terms and Conditions, and to protect the security and integrity of the Platform.
• Legal and Regulatory Compliance: To comply with applicable laws, regulations, court orders, and government requests, and to cooperate with law enforcement and regulatory authorities when required.
• Responsible Gaming: To monitor gaming behavior, identify players who may be at risk of developing gambling problems, and provide access to responsible gaming tools and support resources.

3. How We Share Your Information

solowin does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients in the circumstances described below:

3.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including payment processing, identity verification, fraud detection, customer support, data analytics, marketing, and IT infrastructure. These service providers have access to your personal information only to the extent necessary to perform their services and are contractually obligated to protect your data and use it only for the purposes for which it was disclosed.

3.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory authorities, courts, and government bodies when required by law, court order, or legal process, or when we believe in good faith that disclosure is necessary to comply with legal obligations, protect our rights and property, prevent fraud or illegal activity, or ensure the safety of our users and the public.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring or successor entity as part of the transaction. We will notify you of any such transfer and any choices you may have regarding your information.

3.4 With Your Consent

We may share your personal information with third parties when you have given us explicit consent to do so, such as when you participate in co-branded promotions or third-party loyalty programs.

4. Data Security

solowin employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption: All sensitive data, including payment information and account credentials, is encrypted using SSL/TLS encryption during transmission and at rest.
• Access Controls: Access to personal information is restricted to authorized personnel who require access to perform their job functions, and all access is logged and monitored.
• Secure Infrastructure: Our Platform is hosted on secure servers with firewalls, intrusion detection systems, and regular security audits to protect against cyber threats.
• Regular Security Assessments: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential security risks.

While we take reasonable measures to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

5. Data Retention

solowin retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, enforce our Terms and Conditions, and prevent fraud and abuse. Specific retention periods vary depending on the type of information and the purpose for which it was collected:

• Account Information: Retained for the duration of your account relationship with solowin and for a period of up to seven (7) years after account closure to comply with financial record-keeping and anti-money laundering requirements.
• Transaction Records: Retained for a minimum of seven (7) years in accordance with Philippine financial regulations.
• Identity Verification Documents: Retained for the duration of your account relationship and for a period of up to seven (7) years after account closure.
• Marketing Communications: Retained until you opt out of receiving marketing communications or request deletion of your data.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and deletion policies.

6. Your Privacy Rights

Under the Data Privacy Act of 2012 and other applicable data protection laws, you have the following rights regarding your personal information:

• Right to Access: You have the right to request access to the personal information we hold about you and to receive a copy of that information.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
• Right to Erasure: You have the right to request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected or when you withdraw your consent.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or when processing is based on legitimate interests.
• Right to Data Portability: You have the right to request that we transfer your personal information to another service provider in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time, though this will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days. Please note that certain requests may be subject to verification of your identity and may be limited by legal or regulatory requirements.

7. Cookies and Tracking Technologies

solowin uses cookies and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, and deliver personalized content and advertising. Cookies are small text files stored on your device that allow us to recognize you when you return to the Platform and to remember your preferences and settings.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect the functionality of the Platform and your ability to access certain features. For more information about cookies and how to manage them, please visit your browser's help section.

8. Third-Party Links

The solowin Platform may contain links to third-party websites, services , and resources. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party sites you visit before providing any personal information.

9. Children's Privacy

The solowin Platform is strictly intended for users who are 21 years of age or older in accordance with Philippine gaming regulations. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information and close the associated account. Parents and guardians are encouraged to monitor their children's online activity and to use parental control software to prevent minors from accessing online gambling platforms.

10. Changes to This Privacy Policy

solowin reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting to the Platform, and the "Last Updated" date at the top of this document will be revised accordingly. We will notify registered users of material changes to this Privacy Policy via email or through a prominent notice on the Platform. Your continued use of the solowin Platform following any modification constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed of how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data processing practices, or if you wish to exercise any of your privacy rights, please contact our Data Protection Officer at:

solowin Data Protection Officer
Email: [email protected]
Available: Monday to Sunday, 24 hours a day

We are committed to resolving any privacy concerns promptly and transparently. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.