At solowin, we believe that gaming should always be fun, controlled, and within your means. We are committed to providing every Filipino player with the tools, resources, and support needed to keep gambling a positive experience — never a problem.
Gaming at solowin is meant to be entertainment — a fun way to unwind after a long day in Manila, enjoy some excitement during a break in Cebu, or catch a few rounds of your favorite slots from the comfort of your home in Davao. But we also know that for some players, what starts as harmless fun can sometimes become something harder to manage.
That's why responsible gaming isn't just a checkbox for us — it's a core part of how solowin operates. We have built a comprehensive set of tools and policies designed to help every player stay in control of their gaming habits. From deposit limits and session reminders to full self-exclusion options, solowin gives you the power to set boundaries that work for you.
We also work in alignment with the Philippine Amusement and Gaming Corporation (PAGCOR) guidelines on responsible gaming. PAGCOR has established a national framework for player protection, and solowin is proud to support those efforts by implementing best practices across our platform. Players who need additional support are encouraged to reach out to PAGCOR's responsible gaming programs for professional assistance.
Remember: gambling should never be seen as a way to earn money, solve financial problems, or escape personal difficulties. If you ever feel like your gaming is getting out of hand, solowin is here to help — and so are the support organizations listed on this page.
solowin enforces a strict minimum age of 21 years for all registered players, in line with Philippine gaming regulations. Age verification is required during registration and at any point we deem necessary.
Set daily, weekly, or monthly deposit limits on your solowin account to keep your spending within a budget you're comfortable with. Limits take effect immediately and can only be increased after a 7-day cooling-off period.
Use our session timer feature to set a maximum play duration per session. When your time is up, solowin will notify you and give you the option to log out — keeping you aware of how long you've been playing.
Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, you won't be able to log in or place bets, giving you space to reset and reflect.
For players who need a longer break, solowin offers self-exclusion options ranging from 6 months to permanent account closure. Once activated, self-exclusion cannot be reversed until the chosen period has fully elapsed.
Enable reality check notifications that pop up at regular intervals during your gaming session, showing you how long you've been playing and how much you've wagered — keeping you grounded and in control.
Problem gambling can affect anyone — regardless of age, income, or background. Recognizing the early warning signs is the first step toward getting help. If any of the following sound familiar, it may be time to take a break or seek support .
Continuing to gamble in an attempt to win back money you've already lost, often leading to even bigger losses.
Missing work, school, or family obligations because you're spending too much time gambling or thinking about gambling.
Taking out loans, borrowing from friends or family, or using credit cards to fund your gambling activities.
Hiding the extent of your gambling from loved ones or lying about how much time or money you've spent.
Experiencing mood swings, anxiety, or irritability when you're not gambling or when you try to cut back.
Using gambling as a way to avoid dealing with stress, depression, or other personal issues in your life.
If you or someone you know is struggling with problem gambling, please reach out to a professional support organization. PAGCOR operates a responsible gaming helpline and provides resources for Filipino players who need assistance. You are not alone, and help is available.
Self-exclusion is a powerful tool that allows you to take a break from gambling when you need it most. Here's how to activate self-exclusion on your solowin account:
Access your solowin account using your registered email and password. Navigate to the "Account Settings" section from the main menu.
In the Account Settings menu, select "Responsible Gaming" to view all available player protection tools, including deposit limits, session timers, and self-exclusion options.
Select the duration of your self-exclusion: 6 months, 1 year, 2 years, 5 years, or permanent. Consider your needs carefully — once activated, self-exclusion cannot be reversed until the period expires.
Review your selection and confirm. You will receive an email confirmation, and your account will be immediately locked. You will not be able to log in, deposit, or play during the exclusion period.
Self-exclusion is a great first step, but it's not a complete solution. We encourage you to reach out to professional support services, such as PAGCOR's responsible gaming programs or local counseling services, for ongoing help.
Once you activate self-exclusion, solowin will not allow you to reopen your account or create a new account until the exclusion period has fully elapsed. This policy is in place to protect you and ensure that your decision to take a break is respected. If you attempt to circumvent self-exclusion by creating a new account, that account will be permanently closed and any funds forfeited.
Deposit limits help you stay within your budget by capping how much you can deposit into your solowin account over a given period. Here are the available limit types:
| Limit Type | Description | Activation |
|---|---|---|
| Daily Limit | Maximum amount you can deposit in a 24-hour period (e.g., ₱5,000 per day). | Instant |
| Weekly Limit | Maximum amount you can deposit over a rolling 7-day period (e.g., ₱20,000 per week). | Instant |
| Monthly Limit | Maximum amount you can deposit over a rolling 30-day period (e.g., ₱50,000 per month). | Instant |
You can lower your deposit limits at any time, and the change takes effect immediately. However, if you want to increase your limits, there is a mandatory 7-day cooling-off period before the new limit becomes active. This policy is designed to give you time to reconsider and prevent impulsive decisions during a losing streak.
If you or someone you know is struggling with problem gambling, professional help is available. Here are some trusted resources in the Philippines:
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a comprehensive responsible gaming program that provides education, counseling, and support for players who may be at risk of developing gambling problems. PAGCOR's initiatives include public awareness campaigns, self-exclusion registries, and partnerships with mental health organizations across the Philippines.
Website: Visit the official PAGCOR website at pagcor.ph for more information on responsible gaming resources and support services available to Filipino players.
The National Center for Mental Health provides counseling and treatment services for individuals dealing with addiction, including gambling addiction. NCMH operates facilities in Metro Manila and offers both inpatient and outpatient programs tailored to the needs of Filipino patients.
Many cities across the Philippines — including Manila, Quezon City, Makati, Cebu, and Davao — have local counseling centers and mental health clinics that offer support for gambling addiction. Reach out to your local health department or community center for referrals to qualified professionals in your area.
Our customer support team is available 24/7 to assist you with activating responsible gaming tools, setting deposit limits, or initiating self-exclusion. While we are not a substitute for professional counseling, we are here to help you take the first steps toward regaining control of your gaming habits.
Contact:
Gaming should always be fun, safe, and within your control. Use our responsible gaming tools, set your limits, and remember — if you ever need help, we're here for you. Must be 21+ to play.
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