solowin Terms & Conditions

Welcome to solowin, an online casino platform operated for the benefit of players in the Philippines. These Terms and Conditions (the "Terms") constitute a legally binding agreement between you (the "Player," "User," or "you") and solowin (the "Company," "we," "us," or "our"). By registering an account, accessing the solowin website, or using any of our gaming services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

If you do not agree with any provision of these Terms, you must immediately cease using the solowin platform and refrain from creating an account. Continued use of our services following any modification to these Terms constitutes your acceptance of such modifications.

1. Acceptance of Terms

By creating a solowin account, you confirm that you have read and understood these Terms and Conditions in their entirety and agree to be legally bound by them. You further acknowledge that you meet all eligibility requirements set forth in Section 2 below and that all information provided during registration is accurate, complete, and current. solowin reserves the right to request additional documentation to verify your identity, age, and location at any time, and failure to provide such documentation may result in account suspension or termination.

These Terms apply to all users of the solowin platform, including registered players, visitors, and any person accessing our website or services. If you are accessing solowin on behalf of an organization or entity, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Eligibility and Account Registration

2.1 Age and Jurisdiction Requirements

To register and use the solowin platform, you must meet the following eligibility criteria:

• You must be at least 21 years of age or the legal age of majority in your jurisdiction, whichever is greater, in accordance with Philippine gaming regulations.
• You must be a resident of the Philippines or located within Philippine territory at the time of account registration and gameplay.
• You must not be prohibited from gambling under any applicable law, regulation, or court order.
• You must not be a resident of any jurisdiction where online gambling is prohibited or restricted.
• You must not be listed on any self-exclusion register maintained by solowin or any third-party responsible gaming organization.

solowin employs age verification procedures and reserves the right to request government-issued identification documents (such as a Philippine passport, driver's license, or national ID) to confirm your age and identity. Accounts found to be held by individuals under the age of 21 will be immediately closed, and any funds will be forfeited in accordance with applicable law.

2.2 Account Registration Process

To create a solowin account, you must provide accurate and complete information during the registration process, including but not limited to your full legal name, date of birth, email address, mobile phone number, and residential address. You agree to keep this information current and to notify solowin immediately of any changes. Providing false, misleading, or incomplete information is a material breach of these Terms and may result in immediate account termination and forfeiture of funds.

Each player is permitted to hold only one (1) active account with solowin. Creating multiple accounts, whether under your own name or using false identities, is strictly prohibited and constitutes fraud. solowin employs sophisticated detection systems to identify duplicate accounts, and any player found to be operating multiple accounts will have all accounts closed and all funds forfeited. This prohibition extends to accounts created by family members residing at the same address or using the same payment methods or devices.

2.3 Account Security

You are solely responsible for maintaining the confidentiality of your solowin account credentials, including your username and password. You agree not to share your login information with any third party and to notify solowin immediately if you suspect unauthorized access to your account. solowin will not be liable for any loss or damage arising from your failure to protect your account credentials or from unauthorized use of your account, whether or not such use was authorized by you.

You agree to log out of your solowin account at the end of each session, particularly when accessing the platform from shared or public devices. solowin recommends enabling two-factor authentication (2FA) for enhanced account security.

3. Deposits, Withdrawals, and Payment Processing

3.1 Deposits

solowin accepts deposits via multiple payment methods, including but not limited to GCash, PayMaya, bank transfers (BPI, BDO, Metrobank, and other major Philippine banks), and other electronic payment services as displayed on the platform. All deposits are processed in Philippine Peso (PHP) unless otherwise specified. Minimum and maximum deposit limits are displayed on the cashier page and may vary depending on the payment method selected.

Deposits are typically credited to your solowin account instantly, though processing times may vary depending on the payment provider. solowin does not charge fees for deposits, though your payment provider may impose its own transaction fees. You are responsible for ensuring that you have sufficient funds in your payment account to complete the deposit transaction.

All deposits must originate from a payment account registered in your own name. Third-party deposits (deposits made from accounts not registered in your name) are strictly prohibited and will result in the deposit being reversed and your account being suspended pending investigation. solowin reserves the right to request proof of payment ownership before processing any deposit or withdrawal.

3.2 Withdrawals

Players may request withdrawals of their available account balance at any time, subject to the completion of any applicable wagering requirements and verification procedures. Withdrawal requests are processed within 30 minutes for GCash and PayMaya, and within one (1) business day for bank transfers, subject to verification and compliance checks.

Minimum and maximum withdrawal limits apply and are displayed on the cashier page. solowin reserves the right to impose additional withdrawal limits based on account verification status, transaction history, and other risk factors. Withdrawals must be made to a payment account registered in your own name and matching the name on your solowin account. Third-party withdrawals are strictly prohibited.

Before processing your first withdrawal, solowin may require you to complete account verification by submitting copies of government-issued identification, proof of address, and proof of payment method ownership. Failure to provide requested documentation within a reasonable timeframe may result in withdrawal delays or account suspension.

3.3 Anti-Money Laundering (AML) Compliance

solowin is committed to preventing money laundering and terrorist financing. All transactions are monitored for suspicious activity, and solowin reserves the right to report any suspicious transactions to the appropriate authorities. Players are required to wager deposited funds at least once (1x) before requesting a withdrawal. Deposits that are withdrawn without any gaming activity may be subject to administrative fees and additional verification requirements.

4. Bonuses, Promotions, and Wagering Requirements

4.1 Bonus Terms

solowin offers various bonuses and promotions to players, including welcome bonuses, reload bonuses, free spins, cashback offers, and loyalty rewards. All bonuses are subject to specific terms and conditions, including wagering requirements, game restrictions, maximum bet limits, and expiration dates. These terms are displayed on the promotions page and in the bonus terms section of the website.

Unless otherwise stated, all bonuses are subject to a wagering requirement, which specifies the number of times you must wager the bonus amount (and, in some cases, the deposit amount) before any winnings derived from the bonus can be withdrawn. Wagering requirements vary by promotion and are clearly stated in the bonus terms. Failure to meet wagering requirements before the bonus expiration date will result in forfeiture of the bonus and any associated winnings.

4.2 Bonus Abuse

solowin reserves the right to void bonuses, cancel winnings, and close accounts in cases of bonus abuse or fraudulent activity. Bonus abuse includes, but is not limited to, creating multiple accounts to claim bonuses multiple times, colluding with other players, using automated betting systems or bots, exploiting software errors or game malfunctions, or engaging in any other activity that solowin deems to be contrary to the spirit of fair play.

Players found to be engaging in bonus abuse will have all bonuses and associated winnings forfeited, and their accounts may be permanently closed without prior notice. solowin's decision regarding bonus abuse is final and binding.

5. Gameplay Rules and Conduct

5.1 Fair Play

All players must engage in fair and honest gameplay at all times. The use of automated betting systems, bots, collusion with other players, exploitation of software errors, or any other form of cheating is strictly prohibited and will result in immediate account termination and forfeiture of funds. solowin employs advanced fraud detection systems to monitor gameplay for suspicious patterns and reserves the right to investigate any account at any time.

5.2 Game Rules

Each game available on the solowin platform has its own specific rules, payout structures, and return-to-player (RTP) percentages. Players are responsible for familiarizing themselves with the rules of each game before playing. Game rules are accessible within each game interface and on the solowin website. In the event of a dispute regarding game rules or outcomes, solowin's decision is final and binding.

5.3 Malfunctions

In the event of a game malfunction, software error, or technical issue, all affected bets and payouts are void. solowin will make reasonable efforts to resolve technical issues promptly and to restore affected accounts to their pre-malfunction state. However, solowin is not liable for any losses resulting from malfunctions, errors, or technical issues beyond our reasonable control.

6. Responsible Gaming and Self-Exclusion

solowin is committed to promoting responsible gaming and providing tools to help players maintain control over their gaming activity. Players have access to a range of responsible gaming tools, including deposit limits, loss limits, session time limits, reality checks, cooling-off periods, and self-exclusion options. These tools can be accessed and configured at any time through the account settings page.

Players who feel they may be developing a gambling problem are encouraged to use solowin's self-exclusion feature, which allows them to temporarily or permanently close their account. Self-excluded players will not be able to access their account or create new accounts during the exclusion period. solowin also provides links to external support organizations, including PAGCOR's responsible gaming resources and local mental health services, for players who need additional assistance.

solowin strictly enforces the 21+ age requirement and employs age verification procedures to prevent underage gambling. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling sites.

7. Intellectual Property

All content on the solowin platform, including but not limited to text, graphics, logos, images, software, game interfaces, and audio-visual materials, is the property of solowin or its licensors and is protected by Philippine and international copyright, trademark, and intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the solowin platform for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the solowin platform without our prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, solowin and its officers, directors, employees, affiliates, and licensors shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the solowin platform, including but not limited to loss of profits, loss of data, or loss of goodwill, even if solowin has been advised of the possibility of such damages. In no event shall solowin's total liability to you for all claims arising out of or related to these Terms or your use of the platform exceed the amount of deposits you have made to your solowin account in the six (6) months preceding the claim.

9. Dispute Resolution and Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be resolved through good-faith negotiation between the parties. If the parties are unable to resolve the dispute through negotiation within thirty (30) days, the dispute shall be submitted to binding arbitration in accordance with the rules of the Philippine Dispute Resolution Center, Inc. The arbitration shall be conducted in Metro Manila, Philippines, and the language of the arbitration shall be English.

Notwithstanding the foregoing, solowin reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of our intellectual property rights or other proprietary rights.

10. Amendments to Terms

solowin reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting to the solowin website, and the "Last Updated" date at the top of this document will be revised accordingly. Your continued use of the solowin platform following any modification constitutes your acceptance of the modified Terms. We encourage you to review these Terms periodically to stay informed of any changes.

11. Account Closure and Termination

solowin reserves the right to suspend or terminate your account at any time, with or without cause, and with or without prior notice. Grounds for account termination include, but are not limited to, breach of these Terms, fraudulent activity, bonus abuse, underage gambling, providing false information, or any other conduct that solowin deems harmful to the platform or other players. Upon termination, any remaining account balance (excluding forfeited funds) will be returned to you via your registered payment method, subject to verification and compliance checks.

You may request voluntary account closure at any time by contacting solowin customer support. Upon voluntary closure, any remaining account balance will be returned to you, and any active bonuses will be forfeited.

12. Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the solowin platform, please contact our customer support team at [email protected]. Our support team is available 24/7 via live chat and email to assist you with any inquiries.